Suppliers have the ability to rate customers, but currently, they cannot block them from placing orders. Here’s what you can do:
Rating Customers:
Suppliers can rate customers based on their interactions and booking experiences. This helps maintain a high standard of customer conduct and provides valuable feedback for the marketplace.
Blocking Customers:
As of now, the platform does not support blocking customers from placing future orders.
What to Do:
If you encounter a problematic customer, we recommend rejecting their orders as a temporary solution. If this is related to an active booking rather than a new delivery, please reach out to customer support to place a dispute.
Requesting New Features:
If you believe that the ability to block customers would be beneficial, you can request this feature to be added. Visit https://feedback.trydownstream.com to submit your request and provide feedback.
By sharing your suggestions and feedback, you help us improve the platform and enhance the overall experience for both suppliers and customers.