Downstream Marketplace commission is to ensure that both suppliers and customers receive the best possible experience. Commissions are charged to the customer so as a Downstream supplier you can be assured the price you set is the price you earn. Here's what our commission covers:
1. Advertising and Marketing
We handle the advertising and marketing efforts to promote your services. This includes digital marketing campaigns, search engine optimization, and targeted advertisements to attract more customers to your listings.
2. Customer Service and Support for Consumers and Suppliers
Our dedicated customer service team provides support to both consumers and suppliers. This includes handling inquiries, resolving issues, and ensuring smooth transactions, which helps maintain high customer satisfaction and loyalty.
3. Technology Platform Costs
The commission covers the costs associated with maintaining and improving our technology platform. This includes server maintenance, software updates, security measures, and the development of new features to enhance the user experience.
4. Credit Card Processing
We manage all credit card processing fees, ensuring that transactions are secure and seamless. This includes handling payment gateways and ensuring compliance with financial regulations.
5. Guaranteed Payouts on All Approved Bookings
Downstream Marketplace ensures that suppliers receive guaranteed payouts on all approved bookings. This means that once a booking is completed and the charges are approved by our auditing team, you will receive payment. The time frame for payouts typically is within 14 days from service completion. However, it can be faster or slower depending on various factors such as order volume and payout method.
By covering these essential services, Downstream's commission helps you focus on your core business while we take care of the rest. This comprehensive support ensures that you can provide excellent service to your customers and grow your business effectively.