Why does my bill include "Service Charges"?

Why does my bill include "Service Charges"?

At Downstream, we want to provide our customers with clear and transparent information about the charges on their waste bill. In this article, we'll provide you with information about the various service charges you may see on your waste bill.

Collection and Disposal Charges

Collection and disposal charges are the fees associated with the pickup and disposal of your waste. These charges are based on the frequency of collection, the type and volume of waste, and any special handling requirements. Collection and disposal charges are typically itemized on your bill as "collection" or "disposal."

Fuel Surcharge

The fuel surcharge is a fee that is added to your bill to reflect the fluctuating cost of fuel. The fuel surcharge is a percentage of the total service charge and is based on the average cost of fuel in your area.

Environmental Fees

Environmental fees are charges that are added to your bill to help offset the cost of environmental programs and initiatives. These fees may include recycling fees, landfill fees, and other environmental assessments.

Miscellaneous Fees

Miscellaneous fees are charges that are added to your bill for services that are not included in your regular collection and disposal services. These may include fees for special pickups, missed pickups, and additional containers.

Taxes

Taxes are government-mandated charges that are added to your bill. These may include federal, state, and local taxes, as well as sales taxes.

Conclusion

We hope this article has provided you with valuable information about the service charges you may see on your waste bill. If you have any further questions or need assistance, please don't hesitate to reach out to our support team. We're here to help you understand your bill and ensure that you are only paying for the services you need.

    • Related Articles

    • Customer Terms of Service

      This service agreement (The “Agreement”) is between Downstream Systems, Inc. (“Downstream”), and [Authorized User](“Customer”). Downstream and Customer are sometimes referred to together as the “Parties” and individually as a “Party.” Other terms ...

    • How does payment and invoicing work?

      Downstream issues separate invoices per order with instant billing on submission or completion, based on your account's payment terms. Downstream operates with a streamlined billing system to ensure transparency and efficiency for our customers. We ...

    • Uninsured Rental Surcharge

      How to remove URS with Downstream Marketplace Downstream Rental Protection Plan Policy 1. Overview The Downstream Uninsured Rental Surcharge ("URS") is designed to provide financial protection for Downstream when customers rent equipment through the ...

    • Understanding Our Cancellation Policy

      Flexible cancellations, clear fees, and support – our policy ensures a hassle-free experience at Downstream. Introduction: At Downstream, we understand that plans can change, and sometimes you may need to cancel a booking you've made with one of our ...

    • How do I find My Orders?

      At Downstream, we make it easy for customers to manage their orders and keep track of their purchases. In this article, we'll provide you with information about how to find your orders in the Downstream app. Step 1: Log into the App To start, log ...