Terms and Conditions
Uninsured Rental Surcharge
How to remove URS with Downstream Marketplace Downstream Rental Protection Plan Policy 1. Overview The Downstream Uninsured Rental Surcharge ("URS") is designed to provide financial protection for Downstream when customers rent equipment through the ...
Understanding Our Cancellation Policy
Flexible cancellations, clear fees, and support – our policy ensures a hassle-free experience at Downstream. Introduction: At Downstream, we understand that plans can change, and sometimes you may need to cancel a booking you've made with one of our ...
Review Guidelines
At Downstream, we value our customers' feedback and believe that customer reviews play an important role in helping our community make informed purchasing decisions. In this article, we'll provide you with information about our customer review ...
Customer Terms of Service
This service agreement (The “Agreement”) is between Downstream Systems, Inc. (“Downstream”), and [Authorized User](“Customer”). Downstream and Customer are sometimes referred to together as the “Parties” and individually as a “Party.” Other terms ...
Chat Usage Policy
Information on Downstream's Integrated Chat Feature Chat Usage Policy At Downstream, our integrated chat feature is designed to facilitate seamless communication between customers and suppliers, ensuring efficient coordination for equipment rentals ...
Authorization to Obtain Business Credit Report
All information provided, including title/position, business name, type of business entity, state of organization, principal place of business, and authorized person’s name, has been input through the Downstream Marketplace platform application ...
Popular Articles
Can I List Different Products by Market?
Yes, as a supplier on Downstream Marketplace, you can list different products tailored to specific markets. This flexibility allows you to customize your offerings based on regional demand, regulations, or market preferences. Key Considerations: • ...
Authorization to Obtain Business Credit Report
All information provided, including title/position, business name, type of business entity, state of organization, principal place of business, and authorized person’s name, has been input through the Downstream Marketplace platform application ...
Can I Manage Multiple Brands from One Account?
Yes, Downstream allows suppliers to manage multiple brands under a single account. However, to do so, you must: · Have a verified supplier account on Downstream · Ensure each brand meets Downstream’s marketplace policies and insurance requirements · ...
Can I rate Customers or block them from booking in the future?
Suppliers have the ability to rate customers, but currently, they cannot block them from placing orders. Here’s what you can do: Rating Customers: Suppliers can rate customers based on their interactions and booking experiences. This helps maintain a ...
Can I Sign Up for Downstream in Multiple Markets?
Eligibility Requirements Yes, suppliers can sign up and operate in multiple markets on Downstream Marketplace. However, to expand to additional markets, you must: Have a verified supplier account on Downstream Meet all local regulations, insurance, ...