Terms and Conditions
Downstream Forge Rewards Program Terms & Conditions
Effective Date: May 18, 2026 Understanding the Downstream Forge Rewards Program Earn points on eligible spend, unlock tier benefits, and redeem rewards through your company’s Downstream account. Introduction: The Downstream Forge Rewards Program ...
Uninsured Rental Surcharge
How to remove URS with Downstream Marketplace Uninsured Rental Surcharge (URS) What is URS? URS is a surcharge that may apply to equipment rentals when qualifying insurance is not on file for your company. How to remove URS To remove URS, submit ...
Understanding Our Cancellation Policy
Understanding Our Cancellation Policy Flexible cancellations, clear fees, and reliable support – our policy is designed to make cancellations straightforward on Downstream. Introduction: At Downstream, we understand that plans can change. In some ...
Review Guidelines
At Downstream, we value our customers' feedback and believe that customer reviews play an important role in helping our community make informed purchasing decisions. In this article, we'll provide you with information about our customer review ...
Customer Terms of Service
This service agreement (The “Agreement”) is between Downstream Systems, Inc. (“Downstream”), and [Authorized User](“Customer”). Downstream and Customer are sometimes referred to together as the “Parties” and individually as a “Party.” Other terms ...
Chat Usage Policy
Information on Downstream's Integrated Chat Feature Chat Usage Policy At Downstream, our integrated chat feature is designed to facilitate seamless communication between customers and suppliers, ensuring efficient coordination for equipment rentals ...
Authorization to Obtain Business Credit Report
All information provided, including title/position, business name, type of business entity, state of organization, principal place of business, and authorized person’s name, has been input through the Downstream Marketplace platform application ...